You can apply by completing our Tenant Inquiry Form on this website or by contacting us directly by phone or email. Once we receive your application, our team will review it and get in touch within 2–3 working days to discuss the next steps.

You will typically need to provide a valid photo ID (passport or driving licence), proof of your current address, a referral letter from a local authority or support worker (where applicable), and any relevant benefit or income documentation. Our team will guide you through exactly what is required for your specific situation.

Yes. All Ark Housing properties are fully furnished and include a bed, wardrobe, desk, and essential kitchen appliances. Bedding, towels and personal items are not provided, but you can move in immediately without needing to purchase furniture.

In most of our supported and transitional housing, utilities such as gas, electricity, and water are included. Wi-Fi is also provided in the majority of our properties. Your tenancy agreement will confirm exactly what is covered, so please review it carefully before signing.

Rent is typically paid monthly by standing order or bank transfer. For tenants receiving housing benefit or Universal Credit, payments can often be directed straight to Ark Housing. Our team will help you set up the most convenient payment method during your sign-up.

We understand that financial difficulties can arise. If you are struggling to pay rent, please contact us as early as possible. Our support team can assist with benefit claims, signpost you to debt advice services, and work out a manageable plan with you to avoid arrears escalating.

Depending on your housing type, support may include tenancy management guidance, budgeting and life-skills coaching, mental health and wellbeing signposting, employment and training referrals, and help transitioning to long-term independent accommodation. Our dedicated support workers are here to help you at every step.

Maintenance requests can be reported by calling our office, emailing us, or through the contact form on our website. Non-urgent repairs are typically addressed within 5 working days. For emergencies such as gas leaks, flooding, or loss of heating, please call our emergency line and we will respond immediately.

Pets are not permitted in our HMO and supported accommodation properties as they are shared living environments. If you require a guide or assistance dog, please inform us at the time of application and we will make every effort to accommodate your needs.

We take all complaints seriously. You can raise a complaint verbally with your support worker, in writing by email, or via our contact form. We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days. If you are not satisfied with the outcome, you have the right to escalate to an independent housing ombudsman.