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Location London, UK
Phone +44 203 370 6999 Email info@arkhousing.co.uk

Frequently Asked Questions

Frequently Asked Questions

Find quick answers about our transitional housing, support services, and how to get started.

ARK Housing Group is a specialist supported and transitional housing provider based in the West Midlands. We work with local authorities, charities, NHS trusts, and other partner organisations to deliver safe, compliant, and affordable housing for individuals who need short- to medium-term support on their journey towards independent living.

We currently operate primarily across the West Midlands, with a strong base in Birmingham. We are actively expanding our portfolio into other regions across the UK. If you are located outside our current coverage area and need housing support, please contact us — we may still be able to help.

You can reach us via the Contact page on our website, by email, or by telephone during office hours. Whether you are a landlord, tenant, or partner organisation, our team is happy to answer your questions and point you in the right direction.

Yes. All ARK Housing properties are fully compliant with current UK housing legislation. This includes HMO licensing, fire safety regulations (FD30S fire doors, interlinked smoke and heat alarms), Gas Safety (CP12) certification, EICR electrical certification, and Legionella risk assessments. We aim for EPC ratings of C or above wherever possible.

We provide a range of housing solutions including Houses in Multiple Occupation (HMOs), transitional housing for individuals moving towards independence, and supported accommodation for those with more complex needs. Each housing type comes with a tailored level of support to suit the resident's circumstances.

ARK Housing operates through a combination of rental income, housing benefit and Universal Credit payments on behalf of tenants, service-level agreements with local authorities and NHS bodies, and private landlord partnerships via our guaranteed rent scheme. We reinvest in our properties and services to maintain high standards across our portfolio.

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Tenants Enquiry